Refund policy
Return & Refund Policy
Due to the nature of our products and for food safety reasons, all sales are final. We do not accept returns or exchanges on food items.
No Returns on Food Products
Because our seasonings are food products, we are unable to accept returns once an order has been delivered. This includes opened or unopened items. We appreciate your understanding as this policy helps us maintain the highest standards of safety and quality.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery at theartisanspiceco@gmail.com.
When reaching out, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once we review the issue, we will gladly offer a replacement or refund, depending on the situation. Approved refunds will be issued to the original payment method.
Non-Refundable Items
We do not offer refunds for:
- Opened or used food products
- Orders placed incorrectly by the customer
- Sale items or gift cards
Exchanges
We do not offer exchanges on food items. If there is an issue covered under our damage or error policy, we will replace the item or issue a refund as appropriate.
European Union Customers
In accordance with EU consumer law, the 14-day right of withdrawal does not apply to perishable goods, including food products, once they have been delivered. Therefore, EU customers are also subject to our no-return policy for food items. Refunds or replacements will only be provided for damaged, defective, or incorrect orders as outlined above.
Refund Processing
If a refund is approved, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.
If you have any questions about this policy, feel free to contact us at .